About Us
Our Values
Our values aren’t something we switch on for the people we support—they’re part of who we are, both as individuals and as a team. They shape our relationships with young people, families, partners, the community and each other, creating a culture where everyone feels accepted, valued and empowered to be themselves.
Acceptance – We believe everyone deserves to feel accepted, exactly as they are.
Life can be messy, and being human isn’t always easy. We create spaces where people feel safe to be themselves—without judgement, without pressure to fit in, and without feeling they need to change before they’re worthy of support. We believe that when people feel accepted and can learn to accept themselves, they’re more able to grow.
Authenticity – We believe the best version of you is the real you.
We encourage honesty, openness and the courage to be yourself. We don’t expect perfection—we celebrate individuality. We believe meaningful change happens when people feel safe enough to take off the mask, embrace who they are and grow with confidence.
Curiosity – We believe understanding begins with curiosity.
We take the time to listen, ask questions and understand what matters most to the people we support. By staying curious, open-minded and committed to learning, we provide support that is compassionate, meaningful and tailored to each individual.
Connection – Relationships change everything.
We believe positive, trusting relationships are at the heart of growth. Through kindness, empathy and genuine human connection, we build trust, strengthen belonging and support people to take positive steps forward. No one should have to figure out being human on their own.
The Team
Meet the wonderful Hard to Human team! Here’s a little bit about us. We look forward to finding out more about you and how we can empower you on your mental health journey.
Hannah
Founding Director
Hannah is profoundly committed to positive change. Her holistic approach to mental health is rooted in empathy, resilience, and a deep understanding of the diverse needs within communities. Hannah brings an MA in Social Work and a BA in Psychology & Criminology, but also a wealth of experience extending from work with vulnerable young people in the West Sussex Youth Offending Service, through to supporting adults facing substance misuse. Most recently, at West Sussex Mind, Hannah was at the forefront of supporting young people aged 16-25, addressing a broad spectrum of mental health issues, offering tailored one-to-one workshops and strategies for recovery. As a mother of four boys, Hannah’s journey has been a fusion of academic knowledge, hands-on experience, and personal insights.
Holly
Team Member
Holly’s background is in finance and operations, and more recently in IT and marketing. She also has a passion for sailing and, as such, has experience in working with and teaching adults and children with additional needs, as well as adults living with mental health conditions. In 2014, Holly founded and operated a creative design company specialising in graphic design, branding, and marketing services for small businesses and start-ups. Before going on to help build a thriving IT business alongside her husband. In 2023, Holly completed a counselling skills course and in 2025 completed a level 4 counselling skills certificate at Chichester University. Holly is excited to now be studying a BA in Humanistic Counselling. Away from work, Holly enjoys time with her husband, 3 children, two cats and a dog called Pablo!
Sarah
Team Member
Meet Sarah, a dedicated and empathetic advocate for mental health. With a background as a mental health recovery worker for West Sussex Mind, she provided one-on-one sessions, workshops, and courses, while also spearheading projects against mental health stigma. Her extensive training in the field equips her with the knowledge and awareness to positively impact the local community. Sarah is passionate about empowering others to live fulfilled and authentic lives. Outside of work, Sarah cherishes time with her three children (one son and two furry friends). Whether she is swimming in the sea, savouring hot chocolate with friends, or enjoying nature with her dogs, Sarah tries to find joy in every moment.
Lisa
Team Member
Bio coming soon
